Amazon Prime Video Unexpected Error During Sign in Please Try Again
Y'all've kicked dorsum to catch the latest show on Amazon Prime, but Amazon Prime Video has stopped working. The evidence has disappeared, and instead you find yourself staring at a blank screen.
What do you do next? Well, in some cases, you might exist able to set up Amazon Prime number Video yourself. In this article, we'll try to help you lot fix Amazon Prime Video when it stops working.
Is Your Amazon Prime number Video Account Active?
If Amazon Prime number isn't working, the showtime matter to check is your account status. You probably know that Amazon Prime Video isn't 100% costless. You'll either take access to it via the almanac Amazon Prime subscription, or the monthly video-only subscription.
To check if your account is agile, head to Amazon's Your Account page, and so your Prime number Video Settings. You can likewise manage other aspects of your Prime Video subscription here.
Does Your Device Meet the Minimum Requirements?
Next, you need to ostend the minimum requirements for your device. For smart TVs and set-top boxes, the requirements will remain unchanged. This means that if the device has an Amazon Prime number Video app bachelor, it should piece of work. If non, and you've checked the other troubleshooting items on this folio, y'all'll need to contact the manufacturer.
For desktop computers, ensure that your operating system meets the minimum requirements:
- Windows 7 or newer
- Mac Bone 10.7 or newer
- Linux/UNIX operating systems also supported
Meanwhile, your internet connection should be at least:
- 900 Kbits/sec for Standard Definition (SD) video
- 3.five Mbits/sec for High Definition (Hard disk drive) videos
The spider web browser y'all use is also of import. If at that place is no dedicated Amazon Prime number Video app for your OS, you'll need to view videos in the browser. Your web browser should exist:
- Google Chrome (version 59 or newer)
- Mozilla Firefox (version 53 or newer)
- Microsoft Net Explorer (version 11 or newer)
- Microsoft Border on Windows 10
- Apple tree Safari (version 10 or newer on macOS 10.12.i or newer)
- Opera (version 37 or newer)
If Amazon Prime Video meets the minimum settings, you should take already used these tips to ameliorate Amazon Prime number Video streaming.
Is It a Microsoft Silverlight Problem?
Fifty-fifty if you accept adequate network speeds and a suitable operating system and browser, Amazon Prime Video might neglect. On older PCs that don't have HTML5 back up in the browser, video is played using Microsoft Silverlight.
This media plugin can run across issues playing streamed video files from time to time. To fix this, with the video window open up in your browser, correct-click and select Silverlight. Here, select Application Storage, then click on Enable application storage. In the Website column, notice the entry "http://g-ecx.images-amazon.com/"—select this and Delete.
In most cases, Silverlight volition non be an issue as it is old technology.
Dealing With Mobile Amazon Prime Video Bug
Are you running Amazon Prime number Video on your mobile? Dedicated apps are available for Android and iOS; meanwhile, Prime Video is born on tablet devices (and Burn down TV).
Whichever pick you're using, y'all'll find that the apps update automatically. Usually, this will keep bugs and errors at bay, merely you may need to take matters into your own easily.
How to Gear up Amazon Prime Video on iOS
On iPhone and iPad, you can fix issues with Amazon Prime Video that are unconnected with your network by uninstalling the app.
Find the Prime Video icon and long-press it. Tap the X and wait for the app to exist uninstalled. And so restart and reinstall Prime Video from the App Store.
How to Set up Amazon Prime number Video on Android
Are you lot running Amazon Prime Video on Android? You have two options for sorting out any problems with the app.
- From the Dwelling screen go to Settings > Apps and notifications > Prime Video. Then, tap Storage > Clear Data and confirm with OK. Retry the video.
- If this doesn't work, try reinstalling the app. Use Settings > Awarding Manager > Prime number Video > Uninstall. Restart your phone, then reinstall the app.
With this all sorted, y'all should notice that your Amazon Prime number Video problems have ended. At the very least, you'll know the problem doesn't reside with your mobile app.
Set Amazon Prime number Video on Your Tv set or Prepare-Top Box
Reinstalling a mobile app is piece of cake plenty—but what if the app is on your Television set or set-pinnacle box? Things are a picayune different, but whenever error letters appear or playback is problematic, you should restart the TV.
Past "restart" we hateful switch off and ability up again, rather than simply put the device on standby mode. To exercise this, you should find the power button on the back of your Television set. Information technology's worth disconnecting information technology from the mains supply likewise.
Amazon Prime Video apps on TVs and prepare-top boxes tin can be reset by clearing the data enshroud. How y'all practise this will depend on the platform, just you should take the selection to admission the app settings. Explore the menu or check the device manual for assist with this.
Eventually, you should notice the options to Clear data and Clear enshroud. Use these to persuade the app to work. Note that you'll probably demand to sign in to the app again once it restarts.
How to Fix Amazon Prime Video Server Issues
General server issues tin can cause problems with Amazon Prime Video from time to fourth dimension.
Usually, these don't terminal too long, simply such an incident can wipe out that evening of binge-watching box sets you had planned. To bank check if your Amazon Prime Video problem is caused past Amazon servers, you can try the following:
- Log onto Amazon Prime Video on a unlike device: if Amazon Prime Video is down on that device too, the consequence probably exists on Amazon's cease.
- Use a service such as Is Information technology Down Right At present? to check if Amazon is offline or experiencing bug.
Amazon Prime Video Fault Codes to Check
In other scenarios, problems with streaming video from Amazon will event in error codes. Allow's look at some of the most common.
Amazon Prime Video's Insufficient Bandwidth Mistake
As noted above, the minimum network speed for Amazon Prime Video is 900 Kbits/sec. This will evangelize standard definition (SD) video, which is usually enough for smaller displays.
Information technology shouldn't surprise yous to learn that connectivity issues tin can cause issues with Amazon Prime Video streams. While you can modify a video's quality settings (come across the video's Settings selection) other issues are possible.
A common problem is the "Insufficient Bandwidth" mistake. This displays if Amazon declares your connectedness to have low bandwidth. If this happens, bank check other streaming services, such as YouTube or Netflix.
If yous observe that they work, take the fourth dimension to restart your router. Once done, restart the device you're watching Amazon Prime number Video on (whether TV, mobile device, PC, or whatever).
How to Fix Amazon Prime Video Error Code 1060
Unremarkably preceded by the "wait" circle, Fault Lawmaking 1060 commonly appears with "Wait" and "Retry" options. It's ordinarily caused by low bandwidth, so check the connection of your device with your router. Other devices on your network could be using the bandwidth, as might neighboring properties on shared connections.
How to Fix Amazon Prime Video Error Code 9074
Amazon is notwithstanding to release details of this code, and then we can merely speculate what information technology might hateful. If you encounter it, try the basic troubleshooting tips of restarting your device and immigration the enshroud. You should too consider restarting the router.
Set a CDN Mistake on Amazon Prime number Video Apps
Typically constitute on the Fire Stick and Fire TV, this error is related to problems accessing Amazon's streaming servers.
To ready it, reboot the device using the remote. But hold the Select and Play buttons for a few seconds to prompt the device to restart. Over again, you should too restart your router if the problem persists.
Get Amazon Prime Video Working Again
In this article, we've looked at diverse reasons why Amazon Prime number Video has stopped working. To ensure the best performance, exist sure to keep the app updated, and subscribe to a fast broadband package. Yous should also position your streaming device close to your router.
Hopefully, Amazon Prime Video is dorsum to full functionality, so you lot can explore all of its content and dandy features—like the power to downloads its videos to watch offline.
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